Sample Job Descriptions
The below listings represent sample job descriptions for possible positions within the pest management industry.
Outside Sales Associate
Are you a born salesperson? If you enjoy traveling and have excellent communication and follow-up skills, a position as an outside sales associate might be the one for you. The object of the game is to sell your companies' services to existing customers as well as develop a new customer base. Most companies require some prior sales experience with a history of demonstrated self-initiated sales results.
Sales Manager or Director
If you have extensive sales experience, you might find a position as a sales manager or director more to your liking. These positions require a college degree or equivalent experience and demonstrated leadership skills, with the ability to train, coach, and motivate others. You must have strong decision-making and problem solving skills and computer skills, as well as excellent communication, interpersonal, and organizational skills. Supervisory experience is preferred.
If you're a self-starter with exceptional computer skills, flexibility and willingness to take on a variety of tasks, and superior communication and interpersonal skills, working as an executive assistant in a professional pest control company office might be right up your alley. As such, you will assist the office manager and the company's executive staff with any projects they have underway.
Are you a people person? An office manager's primary responsibility is to ensure effective communication between customer service representatives, technicians, and customers in scheduling service and addressing concerns. The position requires advanced communication skills, computer proficiency and the ability to coach and guide customer service staff. The position also requires the ability to handle billing inquiries and attend to accounts payable/receivable, run daily reports and manage record keeping. Supervisory experience is preferred. A college degree may or may not be required.
Customer Service Representative
Larger pest control companies may employ customer service representatives to help field customer calls and serve as a liaison between customers, service technicians and sales representatives. In this capacity, you would assist customers in scheduling service and resolving concerns, monitor accounts receivables and coordinate payroll information. If you have excellent computer skills, good problem-solving ability and superb communication and interpersonal skills, this is a position you may want to consider. The position requires a lot of time on the phone, a good deal of patience and the ability to multi-task, and you may be required to work nights and weekends. A college degree may not be required.
Working in professional pest management is so much more than controlling pest problems. It's also building relationships with customers and educating them about how to reduce the pest problems in their homes or businesses. You don't need any prior experience - professional pest management companies have comprehensive training programs that incorporate both classroom and on-the-job learning to ensure you have all the knowledge necessary to perform the job well. Technicians conduct inspections, correct pest control problems by applying product, baiting and monitoring, and communicate regularly with office personnel and the sales team to ensure top quality customer service. A high school diploma or G.E.D., good communication skills, a stable work history and a genuine desire to learn the pest control business is all that is required.
If you've worked in professional pest management before and are ready to take the next step, consider working as a technical specialist. These highly trained individuals provide their expertise and coaching to others in the field, training new hires and acting as a consultant in difficult pest-related situations. If you enjoy teaching others, don't mind travel and are interested in keeping up on all of the new methods and techniques in the industry, consider this career option. A high level of technical experience and knowledge is a must - many times people in this position have entomology degrees. Also vital are good communication skills and the ability to organize and manage large-scale service jobs. This position may or may not require a college degree.
Whether you have prior experience as an operations manager or you've worked your way through the ranks of professional pest management, becoming an operations manager for a professional pest control company might be something you should consider. An operations manager trains, coaches and encourages the team of technicians and helps them on difficult assignments while keeping track of materials and ensuring equipment functions properly. Contributing to customer base growth and retention and company profitability is key. A college degree and/or extensive experience are required for this position.
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