Sample Job Descriptions
The below listings represent sample job descriptions for
possible positions within the pest management industry.
Are you a born salesperson? If you enjoy traveling and have
excellent communication and follow-up skills, a position as an
outside sales associate might be the one for you. The object of the
game is to sell your companies' services to existing customers as
well as develop a new customer base. Most companies require some
prior sales experience with a history of demonstrated
self-initiated sales results.
Sales Manager or
If you have extensive sales experience, you might find a
position as a sales manager or director more to your liking. These
positions require a college degree or equivalent experience and
demonstrated leadership skills, with the ability to train, coach,
and motivate others. You must have strong decision-making and
problem solving skills and computer skills, as well as excellent
communication, interpersonal, and organizational skills.
Supervisory experience is preferred.
If you're a self-starter with exceptional computer skills,
flexibility and willingness to take on a variety of tasks, and
superior communication and interpersonal skills, working as an
executive assistant in a professional pest control company office
might be right up your alley. As such, you will assist the office
manager and the company's executive staff with any projects they
Are you a people person? An office manager's primary
responsibility is to ensure effective communication between
customer service representatives, technicians, and customers in
scheduling service and addressing concerns. The position requires
advanced communication skills, computer proficiency and the ability
to coach and guide customer service staff. The position also
requires the ability to handle billing inquiries and attend to
accounts payable/receivable, run daily reports and manage record
keeping. Supervisory experience is preferred. A college degree may
or may not be required.
Larger pest control companies may employ customer service
representatives to help field customer calls and serve as a liaison
between customers, service technicians and sales representatives.
In this capacity, you would assist customers in scheduling service
and resolving concerns, monitor accounts receivables and coordinate
payroll information. If you have excellent computer skills, good
problem-solving ability and superb communication and interpersonal
skills, this is a position you may want to consider. The position
requires a lot of time on the phone, a good deal of patience and
the ability to multi-task, and you may be required to work nights
and weekends. A college degree may not be required.
Working in professional pest management is so much more than
controlling pest problems. It's also building relationships with
customers and educating them about how to reduce the pest problems
in their homes or businesses. You don't need any prior experience -
professional pest management companies have comprehensive training
programs that incorporate both classroom and on-the-job learning to
ensure you have all the knowledge necessary to perform the job
well. Technicians conduct inspections, correct pest control
problems by applying product, baiting and monitoring, and
communicate regularly with office personnel and the sales team to
ensure top quality customer service. A high school diploma or
G.E.D., good communication skills, a stable work history and a
genuine desire to learn the pest control business is all that is
If you've worked in professional pest management before and are
ready to take the next step, consider working as a technical
specialist. These highly trained individuals provide their
expertise and coaching to others in the field, training new hires
and acting as a consultant in difficult pest-related situations. If
you enjoy teaching others, don't mind travel and are interested in
keeping up on all of the new methods and techniques in the
industry, consider this career option. A high level of technical
experience and knowledge is a must - many times people in this
position have entomology degrees. Also vital are good communication
skills and the ability to organize and manage large-scale service
jobs. This position may or may not require a college degree.
Whether you have prior experience as an operations manager or
you've worked your way through the ranks of professional pest
management, becoming an operations manager for a professional pest
control company might be something you should consider. An
operations manager trains, coaches and encourages the team of
technicians and helps them on difficult assignments while keeping
track of materials and ensuring equipment functions properly.
Contributing to customer base growth and retention and company
profitability is key. A college degree and/or extensive experience
are required for this position.
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