Report Finds Sleeping Drivers, Bed Bugs Among SF Taxi Complaints
Wednesday, January 2, 2013
San Francisco recorded more than 1,700 complaints about poor
taxi service from July 2011 to July 2012, including everything from
drivers who smoke, speed, fall asleep, refuse fares and even taxis
infested with bed bugs.
The report by "The Bay Citizen" found that passengers registered
1,733 complaints to San Francisco's 311 complaint line from July 1,
2011 to June 30, 2012. This was a 13 percent increase from the
previous fiscal year.
Things like talking on the phone, texting and even playing mobile
games all were on the list of complaints about taxi drivers. One
passenger even complained that the driver offered a fare discount
if she would make out with her friend.
Some frequent passengers said it can be an experience.
"On the phone, speeding and texting," said one female taxi cab
San Francisco Municipal Transportation Agency Board of Directors
Chairman Tom Nolan said there are only four taxi inspectors for
1,500 cabs in the city and some of the complaints from the report
"10 complaints or so about drivers falling asleep, texting and
talking on the phone," Nolan said. "We take this very, very
seriously. Safety is a huge issue."
Nolan said San Francisco is working on a taxi rider's bill of
National Cab President Dan Hinds said complaints today are far
fewer than a decade ago, with safer cars and better oversight.